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Trouble
navigating our site? Want more information on one of our books? Interested in subscribing to one of our magazines? Below you'll find answers to several common questions.
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| Viewing Web Pages |
Browser
We recommend using Microsoft Internet Explorer 5.5 or higher available at www.microsoft.com |
Monitor Settings
The site was designed for viewing at a resolution of 800 x 600. To change you monitor.
• Windows users: Go Right click on your Desktop, select Properties: Settings.
• Mac users: Go to Apple menu: Control Panels: Monitors (or Monitors & Sound). For OSX, go to Apple menu: System Preferences: Displays.
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Shopping |
Question: I am unable to login to my account.
Please ensure you have entered your Username and Password correctly. They are both case sensitive. Forgot your password or username? We will email it to you. If you are still unable to access your account please email customer service or give them a call at 1-800-457-9112 detailing the problem.. |
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Question: If I order online, is my information safe?
Fox Chapel Publishing understands your concerns and has gone to great measures to protect your information. All online transactions are secured through the very best SSL encryption and industry leader Verisign®. Real time status of authentication can be found by clicking the seal to guarantee you are protected 24 hours a day and 7 days a week. |
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Question: What forms of payment do you accept?
You can send cash, check, money order or credit card (Visa, Mastercard, and Discover) payment to Fox Chapel Publishing, 1970 Broad Street , East Petersburg , PA 17520 . You may pay with a major credit card on our website. Call us at 800-457-9112 or pay us a visit! |
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Question: What is your return policy?
You have 30 days from receipt to return your merchandise unless an offer or promotion indicates returns not accepted. |
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Question: I want to send some books as a gift. How do I do that?
When completing the online form, put your name as the bill-to person and the gift recipients name as the ship-to address. This ensures that you will get the invoice and they will get the books! |
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Question: How do I tell if I am logged into the website of not?
Your user name will appear on the top of each page. It will say " You are logged in as username. To logout or if you are not username, click here" |
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Question: I've seen the Ultimate Carving Pattern Collection on the newsstand. How do I get it?
You can receive this special edition for FREE by subscribing or renewing your Wood Carving Illustrated for 2 years. You may also purchase it separately for $5.99 plus S&H.
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| General Questions? |
Question: I have an idea for a book. How do I submit it to you?
Please visit our "Looking For Authors" section which includes Book Query FAQ's, a Sample Outline and Sample Query Letter. |
